FAQs

 

ORDERS 

Is there a minimum purchase amount needed to order online?  
There is no minimum purchase required to order online.  

Do you accept orders on weekends or outside of business hours?  
We accept orders 24/7. However, orders after 2PM will be processed the following day.   

Are there other ways to order online? 
We encourage our customers to order through our online shop - shop.planetgrapes.com.ph but you may also place your order emailing us at shop@planetgrapes.com.ph. 

Only paid orders will be processed.  

Can I cancel and/or amend my order or shipping details?  
For security reasons, once your order has been confirmed, you will not be able to make any changes, additions, cancellations or amendments.However, Planet Grapes reserves the right to cancel multiple or fraudulent orders. 

Is there a chance my order won’t be fulfilled?  
In case specific products are unavailable for any reason, our team will contact you to suggest a replacement or provide a refund. 

Can I order more than what is available on the website?  
If you would like to order more bottles than is available, you may contact us shop@planetgrapes.com.ph so we may assist you further for bulk purchases or an order for a special event.  

What do I do when the item(s) want to purchase are out of stock?  
Please e-mail us at shop@planetgrapes.com.ph with the items you wish to order and we will see what we can do, or we could suggest an alternative. 

Can I send an order to another person as a gift?  
Yes, simply indicate full name, delivery address, and mobile number of the recipient. You can add a gift message to your order as well.  You may also wish to provide your contact details if this is a surprise gift, and we encounter shipping concerns (e.g. difficulty locating delivery address; recipient unable to receive delivery).   

SHIPPING 

How much is the delivery fee?  
Our delivery fees range from P150 - P250 depending on the delivery address. 

When can I expect to receive my order?  
Delivery lead time is two to three business days within Metro Manila, from the date of payment confirmation. Please note that the quarantine may affect the stated delivery lead time. In such instances, we will keep you updated with your order.

Wine will come from our cellar in Libis, Quezon City. Please take note of the business hours: 
Planet Grapes Online Shop: Topy’s Place Building 4, #3 Economia Street corner Calle Industria Brgy. Bagumbayan, Libis, Quezon City 9:00 AM to 6:00 PM  

Which cities in the Philippines do you ship to?  
Our delivery services are currently available within the following cities only, in order to maintain freshness and quality: 
-Mandaluyong 
-City of Manila 
-Marikina 
-Pasay  
-Pasig 
-Pateros 
-Quezon City 
-San Juan
-Makati 
-Taguig
-Paranaque

Can I choose my preferred delivery date?  
Since delivery schedules are highly dependent on the availability of our partner logistics providers, we cannot commit to specific delivery dates. Please inform us about special delivery instructions.

Which courier do you use?  
Currently, we are shipping through Grab and Lalamove 

What happens if I am not available to receive my package upon delivery? 
As our current delivery partners are on-demand, which means orders are picked up and delivered straight to you, please ensure that someone is available to receive your orders. In the event no one will be around to receive your delivery, please contact our team immediately at shop@planetgrapes.com.ph. 

You may be charged an additional delivery fee should your order require redelivery.  

How can I track my order?  
Our courier will update you once your order is on the way and when they are near your area. Please be ready to receive your order.  

PAYMENT 

What payment methods do you accept?  
We accept locally and internationally issued debit cards, credit cards and GCash.

How will I know if my order pushed through?  
You will receive an e-mail confirming the receipt of your order. 

Do you save my debit or credit card information?  
Rest assured that all debit and credit card information will not be saved in our system. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).You may view our Privacy Policy here.   

CONTACT US

We are here to help you! Please e-mail at shop@planetgrapes.com.ph and we will gladly get back to you during business hours (Monday-Saturday from 9:00 AM – 6:00 PM). 

Our business address is at 2nd Floor, Topy’s Place Building 4, #3 Economia Street corner Calle Industria Brgy. Bagumbayan, Libis, Quezon City, 1110, PHILIPPINES.